11 Best Shopify Customer Support Apps Of 2021

Centralized customer service: Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.

Boost sales and engagement: Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.

Automate teams & common tasks: Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

Centralize customer requests: Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.

Reduce response time by 43%: Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

Automate 40% of your support: Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.

All Channels in One Inbox: Manage customer support on Live Chat, Email, Facebook, Instagram, Phone. Easily upgrade Zendesk, Freshdesk, Intercom, Gorgias

Powerful Agent Dashboard: See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Automated Self-Service: Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.

Turn browsers into buyers: Sell more in every conversation with Heyday’s AI + human combination that displays personalized product carousels 24/7.

Free yourself from FAQs: Focus your time on higher value sales conversations by automating questions like order tracking, shipping fees and store hours.

All channels under one roof: Make it simple to keep track of every interaction thanks to email, webchat, Messenger, WhatsApp & Google’s Business Messages integrations.

Gain Insight: Gain valuable insights when you monitor and chat with your website visitors in real time.

Increase Conversions: Help visitors through pain points, message before they abandon carts and easily greet return visitors.

Stay Connected: Stay connected anywhere, be in touch with your customers from your computer, or your mobile.

Lead customers to happiness: Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees: Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.

Knowledge is power: Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.

Powerful Agent Dashboard: Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.

Automated Self-Service: Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.

Turnkey Integration: Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.

WhatsApp Chat + WhatsApp Share: Provide quick & easy customer support service via WhatsApp Chat button. Increase referral sales with WhatsApp Share button.

WhatsApp Abandon Cart Recovery: AUTOMATED & Manual Abandoned Cart Recovery + WhatsApp Marketing. Automatically include discounts & win back lost sales.

Order notifications & COD: Send order confirmation, order tracking, COD Cash on Delivery notifications with WhatsApp CRM. Happy Customers = Repeat Business

Respond on Chat and Messenger: Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our free mobile app as well.

Enable Bots and increase sales: Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!

Set up in less than 30 seconds: Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!