Gorgias ‑ Live Chat & Helpdesk
by Gorgias
4.7 (472 reviews)
From $60/month. 7-day free trial. Additional charges may apply.
Intro
Centralize all your customer service channels in one place
Key features
Centralize customer requests: Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.
Reduce response time by 43%: Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.
Automate 40% of your support: Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.
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Reamaze Live Chat & Helpdesk
by Reamaze
4.9 (187 reviews)
From $29/month. 14-day free trial. Additional charges may apply.
Intro
All-in-one customer service and chatbot engagement platform
Key features
Centralized customer service: Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
Boost sales and engagement: Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.
Automate teams & common tasks: Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
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Help Center, Live Chat & CRM
by Richpanel Live Chat Inc
5.0 (56 reviews)
Free plan available. 14-day free trial. Additional charges may apply.
Intro
Richpanel: Helpdesk & Self Service. Upgrade Zendesk, Gorgias
Key features
All Channels in One Inbox: Manage customer support on Live Chat, Email, Facebook, Instagram, Phone. Easily upgrade Zendesk, Freshdesk, Intercom, Gorgias
Powerful Agent Dashboard: See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.
Automated Self-Service: Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.
Helpdesk Support & FAQ‑UVdesk
by Webkul Software Pvt Ltd
4.9 (19 reviews)
$36/month. 30-day free trial.
Intro
Customer support with social media & marketplace [eBay,amazon]
Key features
Social media in one helpdesk: Integrate social media channels - Facebook, Twitter, Youtube, Disqus, email, etc and deliver streamline customer support from one dashboard.
Ecommerce & marketplaces: Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.
Standard helpdesk-email & form: A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.
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Heyday ‑ Sales & Support Chat
by Heyday Technologies Inc.
5.0 (5 reviews)
From $49/month. 14-day free trial. Additional charges may apply.
Intro
AI chatbot & live chat for order tracking, shopping and more.
Key features
Turn browsers into buyers: Sell more in every conversation with Heyday’s AI + human combination that displays personalized product carousels 24/7.
Free yourself from FAQs: Focus your time on higher value sales conversations by automating questions like order tracking, shipping fees and store hours.
All channels under one roof: Make it simple to keep track of every interaction thanks to email, webchat, Messenger, WhatsApp & Google’s Business Messages integrations.
